“Over the years we have used a couple of providers and I can honestly say that by far Enceptia is the best!”
“I have been working with Enceptia for several years now and I have been pleased with their service and support from the beginning. They have always made every effort to assist with purchases, software problems, or even one of those ‘why didn’t I think of doing it that way’ type of question.”
“…best support and sales team that I have been associated with since using Autodesk products first in 1984. They have always given great support.”
“I have been working for years with Enceptia. I have always been treated fairly and competently in every regard. I am extremely happy with them.”
“I have worked with Enceptia for over 15 years and they have consistently continued to provide excellent support. No question is too difficult (or simple) to answer — they are always willing to help. I have recommended them to anyone in our area (or any other area).”
“Enceptia has provided outstanding service and support to me for over 15 years. I am a relatively small firm compared to some they serve I am sure, but they have always treated me like I was their most important customer.”
“Enceptia does a great job… their support is exceptional, attitude just right. It is businesses like this that earn customers’ loyalty day in and day out.”
“I have for years recommended Enceptia and shall continue to do so and the performance and capabilities of all of your staff including your Technical Support is as always without compare!”
Enceptia was founded in San Antonio, Texas in early 1987 to fill the void of professional, knowledgeable AutoCAD business partners in the south Texas area. Doug Wietbrock, the company’s president, was a registered architect and, in 1986, was a partner in a San Antonio architectural firm. When the architectural firm purchased its first CAD system, Wietbrock was assigned to implement it into the firm’s operations. He quickly discovered that their AutoCAD dealer was incapable of providing useful technical support. His frustration in obtaining answers led him to CompuServe (a pre-Internet on-line community) for assistance. He helped form the first AutoCAD User Group in San Antonio in early 1987 and was the group’s second president. Sensing a business opportunity for a competent source of AutoCAD software, support and training, Wietbrock formed Enceptia within a year of first using AutoCAD.
In 1988, Wietbrock resigned his position with the architectural firm to lead Enceptia on a full-time basis. Lacking a marketing plan or formal sales force, Enceptia continued to grow throughout the late 1980’s as our reputation spread by word-of-mouth. We had been training our customers one-on-one since 1986 and added a formal training facility in early 1990. The company became an Authorized Autodesk Training Center (ATC) in April 1995, when AutoCAD dealers were allowed to do so. We won our first Autodesk Instructional Quality award in our first year as an ATC.
An opportunity for growth into the nearby Austin market arose in late 1996, and an office was opened there in May, 1997. The Austin facility qualified to become an ATC within the first year and it continues to offer quality training on Autodesk software in Austin.
In 1997, Enceptia began a winning streak for ATC awards by receiving the “Triple Crown” of training excellence – the Instructional Quality award, the Facilities and Staff award, and the Overall Performance award. Enceptia repeated this achievement by winning these three top training awards in 1998, 1999, and 2000. In March 1998, Autodesk recognized Enceptia as one of their best resellers with the 1998 Best Customer Service and Support Award. Autodesk bestowed the same award upon Enceptia again in 2000.
On January 1, 2000, Enceptia acquired long-time Autodesk Reseller Lansing Pugh & Associates in Austin, Texas. In July, 2000, Enceptia received the largest training contract ever awarded in Texas from a Fortune 500 company. The contract involved providing introductory, intermediate and advanced training on Autodesk’s most sophisticated MCAD design software, Inventor.
Additional opportunities presented themselves later in the year and Enceptia opened an office in Dallas on February 1, 2001. This new office, like the other two Enceptia locations, was fortunate to hire enthusiastic people with considerable CAD industry expertise. Autodesk bestowed ATC status on the Dallas training facility in late 2001. During its first operational year, the Dallas office won some of the largest Autodesk accounts in the Metroplex area.
In 2006, Enceptia expanded its offices in both Austin and Dallas-Ft Worth to accommodate additional employees. By 2007, Enceptia was ranked as one of the 20 largest Autodesk Resellers in the US. In early 2008, the company was recognized as one of the Top Performing Autodesk Resellers and was listed as an Autodesk Platinum Club winner. On May 1, 2008, Autodesk designated Enceptia as a Premier Solutions Provider – Architecture. This special designation is earned only by what Autodesk considers it’s Top Tier VARs and only after having built the resources and established a solid reputation for customer service excellence.
For 2010, Enceptia was designated an Autodesk Gold Partner for Architecture, Engineering & Construction and a Silver Partner for Manufacturing and Government.
In 2011, Enceptia became the first Autodesk Authorized Training Center worldwide to earn the new ATC E-Learning Certification. For the first time, Autodesk users could obtain high quality web-based training that earned an Autodesk ATC Completion Certificate.
For 2012, Autodesk introduced new Autodesk Partner Specializations and VAR Services designations to enable their Partners to highlight and brand their expertise in delivering services in key industry areas. By completing the required curriculum and training, as well as meeting required levels of service and standards set by Autodesk, Enceptia was able to demonstrate what it means to be a trusted adviser to Autodesk customers throughout the world. Specializations and Designations earned or validated in 2012 include:
Enceptia also celebrated 25 years as an Autodesk Authorized Partner in September, 2012.
Enceptia is an award-winning Autodesk Authorized Training Center with options to fit your situation and learning style.
Visit our Training Page to learn more!