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Requests for Media no longer free

By Jason Porter

Back in October of 2013 I posted this blog, Where’s My Software, to assist you in navigating through the Autodesk Subscription Center website to correctly download your software or request the software to be sent to you.  There has been an update to that blog. Continue reading

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Modifying Deployments

By Jason Porter

Issue: This is just an example. . . .You’ve created a deployment using a standalone license. You need 1 more standalone deployment which uses a different serial number and 1 more network license deployment with a different serial number (licensed for 4 installations).

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2015 Product Keys

By Jason Porter

You’ve obtained your serial number and you’re ready to install the software. You proceed down the the install path but are quickly tripped up when you realize that you also need the product key:

Product Key

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AutoCAD 2015 error (0xc0000142)

By Dave Morse

A customer just installed their Design Suite software for 2015, and received the following error when trying to launch AutoCAD. A quick search yielded results that might end up being quite common. Continue reading

Your Annual Anti-Virus Warning

By Matt Dillon

It’s Spring again, which means it’s the time of year when everyone gleefully installs all of their new Autodesk software. And this is the time of year when we see the most install-related tech support calls. One that you can avoid having to make has to do with what can result if you leave your anti-virus software enabled when installing Autodesk products.

I know… if you’ve not heard this before, you probably think I’m nuts. But trust me. DISABLE YOUR ANTI-VIRUS when installing Autodesk software. In most cases the install may actually appear to go just peachy. Until you start trying to run the applications. Then things just act… weird. There’s really no other way to describe it. Sometimes it’s obvious – the software just won’t run. More often it’s more insidious.

One that is particularly nasty to installation attempts this go-round is Trend Micro’s antivirus. I ran into this with a customer recently – when they disabled the anti-virus everything went just fine. And today I’m vindicated, as it appears on Autodesk’s “Up and Ready” blog.

So if you don’t want to believe me, or if you need ammo for your skeptical IT people, go here: Up and Ready

2015 Autodesk Network License Manager

By Jason Porter

This following wording comes straight from the Autodesk help file.  I’ve decided to blog about it because it’s crucial information for network licenses:

Important: Autodesk 2015 products include NLM version 11.12; all network license servers working with 2015 products must also run NLM version 11.12. The 2015 clients cannot get licenses from a server running NLM 11.11 or lower.

Restriction: Do not install NLM on a remote drive. When you install the NLM files, you must provide a path to a local drive. You must specify the drive letter; the universal naming convention (UNC) is not permitted.

NLM must configure the license servers before any products can obtain licenses and start running, but NLM can be installed either before or after the products that will use it.

If an earlier version of NLM is already installed on the server, uninstall that version, and then install the new version into the directory where the old version was located.

After installing NLM, you typically need one or more network license files. If you have a network license serial number, you may be able to generate the license file by following the instructions at http://registeronce.autodesk.com. Otherwise, contact Autodesk.

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Autodesk 2015 Products are Here

By Matt Dillon

Most, if not all of the Autodesk 2015 products are now shipping and are available for download, with the Suites soon to follow.

As always, we strongly recommend that you, your CAD Manager, BIM Manager, or whoever handles this sort of thing download and install the new software on a non-production machine first to explore the new features, before rolling it out to your entire office. Don’t forget to disable your anti-virus software before installing, and when you download, do not use the “Install Now” option. Use the “Download Now” (Download Manager) option ideally, or failing that, use the “Browser Download” option.

Recommended Hardware

By Jason Porter

Periodically we’ll take a call from someone who wants a recommendation for a computer manufacturer.  Legally, the only thing we can recommend are the system settings that Autodesk recommends for your specific software or suite.

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Use the Virtual Agent to Download your Autodesk Software

By Dave Morse

(Update March 4, 2013: This method of download has been changed.  I have updated the steps in a new post, here.)

Autodesk has a download portal that enables you to download your software so that you may install it on your computer without having to use the subscription site.  Continue reading

Where’s My Software?

By Jason Porter

You’ve paid your subscription fees and you’ve been waiting for your software to arrive in the mail.  And you’ve been waiting and waiting, but, sadly, your mailbox is empty.  Or you did receive your software in the mail, but are shocked to see that there is no serial number on the box. Continue reading

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