Enceptia, formerly D|C|CADD, is best known as an award-winning Autodesk Partner
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Managed IT Services:

Live Virtual Help Desk

(800) 454-5499
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Business is rarely confined to the normal working hours of any one time zone anymore. With employees in remote, mobile and satellite locations, and customers depending on services around the clock, managing your IT at all times is crucial. That’s where we come in.

The Enceptia Live Virtual Help Desk provides your employees with 24×7 expert technical support on software and hardware products from certified, frontline-support technicians — without draining your resources.

Features

  • 24/7 real time trouble shooting & remediation
  • One-Call resolution
  • Certified North-American based staff
  • Live online support including phone & email
  • Multi-platform support
  • Web-based incident reporting & ticket tracking
  • Advanced reporting
  • Tiered service levels & custom support capabilities

Benefits

  • Help when you need it
  • Get back to work fast
  • Clear communication helps resolve issues more quickly
  • Communicate how you prefer
  • Comprehensive support for all your systems & devices
  • Real-time updates ensure rapid & accurate information transfer
  • Detailed metrics on how the service is performing
  • Flexibility to support your needs & your customized applications

SCOPE OF SUPPORT

Operating Systems

Windows XP, Vista, 7.
Windows 8 and later.
Mac OS 9, OSX (Cheetah, Puma, Jaguar, Panther, Tiger, Leopard, Snow Leopard, Lion including Server.)

Mobile Operating Systems

IOS 4, 5 + (Iphone, Ipad, Ipod Touch) Android (All Versions)
Blackberry OS (Curve Bold Storm)
QNX (Blackberry Playbook)
Windows Mobile Web OS

Hardware

All Windows Hardware
All MAC Hardware
Mobile Devices (Apple, Blackberry, Android)

Native Software

Microsoft Office, Open Office
Adobe
Browsers (Firefox, IE, Opera, Safari, Chrome)
AntiVirus (Vipre, Symantec, McAfee, Avast, AVG, Trend Micro)
Windows Mobile
Web OS

Contact Us!

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