(800) 454-5499

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Client Support Services

(800) 454-5499

Can we help?

We believe that the quality of technical support provided after the sale is a true indicator of customer commitment. Technical support for our customers is available Monday through Friday during normal business hours (8-5 Central).

Support@enceptia.com
(800) 454-5499


Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How To Get Support

A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works

  1. Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
  2. You are prompted to download a small virus-free plug-in.
  3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  4. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Type the code you received from your Representative and click the Click Here button to proceed.
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In some situations, we may ask you to use GoToMeeting. Click on the button below and enter the Meeting ID that your Technical Support Contact gives you.

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Need Training?

Enceptia is an award-winning Autodesk Authorized Training Center with options to fit your situation and learning style. Visit our Training Page to learn more!

We can be your IT Department

Enceptia’s Managed Services is a comprehensive and flexible suite of IT support offerings that work to ensure that your technology infrastructure is operational, secure, and available to support your business, while allowing you to focus on growing your business. Find out more...

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